Refund and exchange policy

14-day claim period

If your item arrives damaged, defective, materially different from its description, incorrectly personalized compared with the details confirmed in your order, or if you receive the wrong item, please contact us within 14 calendar days of delivery.

All Pagan Workshop items are handmade and are usually produced individually after an order is placed. For this reason, we do not accept returns or exchanges solely because of a change of mind, because the item is no longer wanted, or because the customer made an incorrect choice.

Condition of an approved return

Do not use, wear, repair, alter, or further damage the item. Keep the item, its original packaging, and all included parts in the condition in which they were received. Please provide your order number, a description of the problem, and clear photographs when contacting us.

Do not send an item back before receiving return instructions and approval from us. Returns sent without prior approval may not be accepted.

Personalized and custom-made items

Personalized, engraved, and custom-made products are created to the customer’s individual specifications. Once production has begun, these items cannot be returned or exchanged because of a change of mind, an incorrect choice, or an error in personalization details submitted by the customer.

This restriction does not affect your rights if an item arrives damaged or defective, if the wrong item is sent, or if it does not match the personalization confirmed in your order.

Return shipping and refunds

If we confirm that the item is damaged, defective, incorrect, or does not match the confirmed order, we will provide return instructions and cover the reasonable return shipping cost. Depending on the circumstances, we may offer a repair, replacement, exchange, or refund.

When a refund is approved, we will issue it within 1–4 business days after receiving and inspecting the returned item. The time required for the funds to appear in your account depends on your bank or payment provider.

Contact us

Email info@pagan-workshop.com or use the chat button in the bottom-right corner of the website. If you need to change or clarify personalization details, contact us before placing the order or immediately afterward. We cannot guarantee changes after production has begun.

Nothing in this policy limits any mandatory consumer rights that apply under the law of the customer’s country or region.